Contact Biome Secret
Questions or concerns? Our customer support team is here to help Monday - Friday, 6am to midnight EST.
Please note that we are not able to cancel or modify orders once they have been picked up by our shipping carriers.
Common Shipping Questions
How quickly do orders get shipped?
Our warehouse processes orders in real-time 7 days a week. Orders are picked up by couriers Monday-Friday during European business hours. Orders made before midnight EST Monday-Friday are typically dispatched within the next 6 hours.
What is the typical shipping timeframe?
Orders are shipped using the fastest available shipping method from our warehouse in mainland Europe. Customers in major US cities typically receive their packages in 2-3 business days. 99% of customers receive their package within 7 business days.
Can I cancel my order?
Orders can be cancelled within 30 minutes of an order being placed, or before midnight EST - whichever comes first. Unfortunately we are unable to cancel an order once your package is picked up by our couriers.