Most questions are answered below. For anything else, the form on the right reaches a person, not a ticket queue.
We're email-only — no phone tree, no ticket queue. Our small support team is in-house and reads every message. Most replies go out within a few hours on weekdays.
Note: Once a parcel is picked up by our carrier, we can't cancel or modify it. Reach out early and we'll do everything we can.
If you've already placed an order, include the order number so we can find you faster.
Per sachet: 350 cal, 39g protein, 13g fiber, 12g fat, 28g carbs, plus 28 essential vitamins & minerals. 62 real ingredients, no fillers. Open the nutrition panel on the shake page for the full label.
Yes — for over 90% of customers who follow the recommended pattern (one rushed meal swapped for one shake a day), measurable weight loss shows up by weeks 4–8. The mechanism is honest: a 500-calorie daily deficit from a single swap. Not a fad, not a quick fix.
Two flavors: Chocolate (cocoa-forward, low-sweet — closer to a dark hot chocolate than a candy bar) and Vanilla-Caramel (Madagascan vanilla, light caramel — like a vanilla milkshake). Over 90% of customers rate the texture as smooth and creamy. Add ice if you want it more dessert-like.
Many people feel fuller and less crash-prone within the first few days. Visible weight changes show up between week 4 and week 8 for most. Bloating relief from the gut-supportive ingredients tends to show in the first 1–2 weeks.
Pour 16oz of cold water into a shaker first (this matters — water before powder = fewer clumps). Tip in one sachet. Shake 20 seconds. Drink within 10 minutes for best texture.
Yes — 350 calories with a full macronutrient and micronutrient profile. You can replace breakfast, lunch, or dinner with it. Many customers replace the meal they would otherwise have rushed or skipped.
14 sachets — a two-week supply at one shake per day.
No — we use standard (non-methylated) B-vitamins and folic acid. If your provider has flagged methylated forms specifically (e.g. MTHFR), please check the full label with them before starting.
Yes. cGMP-certified, small-batched in Europe, third-party tested every batch for heavy metals, microbials, allergens, and label accuracy by Eurofins.
It's formulated for adults. If you're pregnant, nursing, or managing a specific medical condition, please review the label with your provider first.
Supports steadier daytime energy and reduces afternoon cravings. Five clinically-dosed ingredients — L-Carnitine, green tea, ginger, guarana, green coffee — at about 26mg of natural caffeine total. Most users notice a lift and fewer 4pm crashes within the first week.
Five actives: L-Carnitine, green tea extract, ginger, guarana, green coffee extract. The full supplement panel (with mg doses and DV %) is on the metabolism product page.
Clinical doses on every active (not pixie-dusting), no synthetic stimulants, no proprietary blends hiding amounts, total caffeine kept low (~26mg vs the 200mg+ in most). Designed for steady energy, not a stimulant rush.
Yes — formulated for daily use. 2 capsules with breakfast or with the morning shake. Skip the dose if you're not tolerating caffeine that day; nothing builds up.
Energy-and-cravings effects show up within the first 1–2 weeks. Body composition effects compound over weeks 4–8 in conjunction with a calorie-balanced diet.
Not for most people — the caffeine total is low (~26mg) and the L-Carnitine + ginger support steady energy rather than a stimulant spike. If you're sensitive, take it with food.
Yes — designed to stack cleanly with the shake and the Bloating Relief+. If you're on prescription stimulants or medications that interact with caffeine, check with your provider.
With breakfast, or with the morning shake. Avoid taking it past 4pm if you're caffeine-sensitive.
28 capsules = 14 days at the recommended 2/day. The metab-bundle 3-pack covers ~6 weeks; the 6-pack covers ~12.
Capsule shell is plant-based. The full allergen list is on the supplement panel. Made in a facility that handles soy and tree nuts.
Quiets post-meal bloat and supports daily digestive comfort. 1,300mg of psyllium husk + a 10-strain probiotic blend (52B CFU) + four digestive enzymes. Most users feel a meaningful difference in 2–3 weeks.
It targets the three things that cause bloat together: insufficient fiber (psyllium husk), gut flora imbalance (10-strain probiotic), and incomplete enzyme breakdown of meals (4-enzyme blend). Most bloat products only address one. We hit all three.
Psyllium husk, probiotic blend (10 strains, 52B CFU), digestive enzyme blend (amylase, protease, lipase, lactase). Full mg doses and the DV % are in the supplement panel on the bloating product page.
Daily use rebuilds the bacterial diversity that processed foods strip out, while the enzyme blend helps you actually absorb the nutrients you eat. Combined: better digestion, less bloat, more reliable bowel rhythm.
Yes — the psyllium husk is bulk-forming and pulls water into the gut, which helps with both occasional constipation and loose stools. Most customers settle into a steadier rhythm within 1–2 weeks.
56 capsules = 14 days at the recommended 4/day. Larger bloat-bundle tiers cover 6 or 12 weeks.
Most people anchor it after their heaviest meal of the day. Some prefer 2 in the morning + 2 in the evening — either works.
Capsule shell is plant-based. No common allergens in the actives themselves. The full panel is on the supplement page.
If it hasn't shipped, yes — email support@biomesecret.com as soon as you can. Once a parcel is picked up by our carrier, we can't recall it, but we can usually help with a return on arrival.
Orders placed before midnight EST Monday–Friday are dispatched within 6 hours. Most major US cities see delivery in 2–3 business days; 99% of orders arrive within 7.
Yes. Adjust frequency, skip a delivery, swap shake flavors, or pause any time from your account. We send a reminder 3 days before each charge.
Currently US + Canada only. International expansion is on the roadmap — sign up to the newsletter to hear when it lands in your country.
Free on all orders above $99. Below that, calculated at checkout based on destination.
Within 30 days of your first shipment, return any unopened shake boxes and unopened capsule bottles for a full refund — no questions. Return shipping is on you; everything else is on us.
Yes. One click in your account. No retention call, no email gauntlet. We'd rather you leave clean and come back when you're ready.
Log in at biomesecret.com/account — active subscriptions are listed at the top with their next charge date and the ability to skip / pause / cancel inline.
You probably checked out as a guest. Email support@biomesecret.com with the order email and we'll link the subscription to your account in a few minutes.
No — gifts are a one-time inclusion with your first order. Recurring subscription orders are billed at the plan's bundle price only.
On the same date as your initial order, on whatever frequency you chose (weekly / monthly / etc). We send a reminder 3 days before each charge so nothing's a surprise.
