Biome Secret strives to provide efficient and reliable shipping services to ensure timely delivery of your orders. Please review the following shipping policy to understand our shipping procedures:

1 - Shipping Schedule

• We ship orders five days a week, Monday through Friday, excluding weekends and public holidays.

• Orders received before noon EST on a business day will generally be processed and shipped on the same day. Orders received after this time will be processed and shipped on the next business day.
  
  

2 - Shipping Methods

• We utilize the fastest available shipping method for all orders to ensure prompt delivery.

• Shipping methods may vary based on the destination, weight, and size of the package.
  
  

3 - Tracking Information

• We provide tracking information for all orders as soon as it becomes available.

• Once your order has been shipped, you will receive an email with the tracking number and instructions on how to track your package.
  
  

4 - Estimated Delivery Time

• The estimated delivery time for your order depends on your location and the shipping method selected during checkout.

• Please refer to the estimated delivery timeframe provided at checkout for more accurate delivery estimates.
  
  

5 - Shipping Charges

• Shipping charges are calculated based on the weight, size, and destination of your order.

• Shipping charges will be displayed during the checkout process before payment is finalized.
  
  

6 - International Shipping

• We offer international shipping to select countries.

• International shipping rates and delivery times may vary depending on the destination country's customs regulations and shipping carriers.

• Customers are responsible for any applicable import fees or duties associated with their order. We encourage customers to check their country's import policies prior to placing an order.
  
  

7 - Shipping Restrictions

• We may be unable to ship certain items to certain locations due to legal restrictions or shipping carrier limitations. In such cases, we will notify you promptly and provide assistance in finding alternative solutions.
  
  

8 - Shipping Address

• Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  
  

9 - Shipping Updates

• While we strive to provide shipping updates whenever possible, please note that updates may not always be available for all orders.

• We cannot guarantee real-time tracking updates for every shipment, but customers may reach out to our customer service team for assistance.

• If you have any inquiries about the status of your order or require shipping updates, please don't hesitate to contact our customer service team. We will do our best to assist you promptly.
  
  

10 - Order Cancellation

Our warehouse team fulfills orders as a matter of priority, meaning we have a limited amount of time to process order cancellations. Cancellations are possible under the following conditions:

• Within 30 minutes of an order being placed, or before midnight EST (whichever comes first).

• Before the item is picked up by our couriers.

• Any cancellations requested after the items have been picked up will be considered a refund request and will be handled in accordance with our refund policy.
  
  

11 - Shipping Policy Updates

• This shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on this page.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to assist you every step of the way.